RALIA SOLUTIONS – MASTER TERMS OF SERVICE

1. Service provider

These Master Terms of Service are issued by:

RALIA SOLUTIONS FOR MARKETING OPERATIONS, a Sole Establishment registered in Abu Dhabi, United Arab Emirates.

• Economic licence number: CN-6680708
• Unified registration number: 101-2026-200117525
• Unified licence number: 501-2026-200076226
• ADCCI number: 8800152127
• Commercial address: Baniyas Towers, Al Falah St – Saeed Bin Ahmed Al Otaiba St – Abu Dhabi, United Arab Emirates
• General email: contact@raliasolutions.com
• Website: https://raliasolutions.com

Ralia Solutions operates, among other services, ATS Breaker and Opale, including E-commerce Models & UGC, FAIR by Opale and +PaidMembers. In these Terms, “Ralia”, “we”, “us” and “our” refer to the legal entity above. “Customer”, “User” and “you” refer to the person or organisation using a website, submitting information, accepting a proposal or purchasing a service.

2. Scope and contract documents

These Master Terms govern purchases collected by Ralia, including payments made through Stripe payment links, unless a signed agreement expressly states otherwise.

A purchase may also be governed by service-specific terms:

• ATS Breaker Terms of Service
• Opale Terms and Conditions of Sale and Services
• a quotation, order form, statement of work or written offer
• the relevant Privacy Policy
• any data-processing addendum or image-rights authorisation

If documents conflict, the following order applies: (1) signed individual agreement or statement of work; (2) order page or Stripe payment description; (3) service-specific terms; (4) these Master Terms; (5) general website content.

3. Acceptance

You accept the applicable contract by ticking the terms acceptance box, signing a proposal, submitting an order, paying, accessing a deliverable or using a paid service. You confirm that you:

• have read the applicable terms and privacy notice
• are at least 18 years old or are acting through an authorised legal representative
• have legal capacity and authority to enter into the contract
• have supplied accurate information
• are authorised to provide all personal data, documents, images, contact lists and other materials submitted to us

Mandatory rights that cannot lawfully be waived remain unaffected.

4. Nature of the services

Ralia provides digital, marketing, analysis, monitoring, document-formatting, advisory, prospecting, support and introduction services. The exact service is the service described at checkout, in the relevant service-specific terms or in a written proposal.

Unless expressly agreed in writing, Ralia is not an employer, recruitment agency, temporary-work agency, regulated legal adviser, tax adviser, financial adviser, credit provider, law-enforcement body, search engine, social network, guarantor of third-party performance or party to contracts concluded between a Customer and a third party.

5. Obligation of means; no guaranteed outcome

Ralia undertakes to perform the agreed work with reasonable care and skill. All services are supplied on an obligation-of-means basis, not as a guarantee of results.

Ralia does not guarantee a job, interview, ATS score, collaboration, casting, client, prospect, subscriber, sale, revenue, return on investment, growth rate, reputation improvement, content removal, search-ranking change, crisis prevention or any other specific outcome.

Results depend on factors outside Ralia’s control, including third-party decisions, customer profile and conduct, market conditions, platform rules and algorithms, availability of data, competition, location, pricing, content quality and timing.

Any estimate, simulation, score, projection, example, testimonial or past result is illustrative only unless expressly guaranteed in a signed agreement.

6. Orders and our right to refuse

An order is accepted when payment is successfully completed and Ralia issues a confirmation or begins performance, unless the checkout states a different acceptance process.

Ralia may refuse or cancel a request where it is unlawful, fraudulent, technically unsafe, outside the service scope, inconsistent with licence restrictions, based on false information, abusive, likely to infringe third-party rights or likely to create disproportionate legal or security risk.

If Ralia refuses before performance begins, amounts paid for the unperformed service will be returned, subject to lawful deductions and payment-provider processing times.

7. Prices, taxes and payment

The price, currency, billing frequency and included scope are those shown immediately before payment. You must review them before purchasing.

Payments may be processed by Stripe or another identified payment provider. Ralia does not normally receive full card details. Banks and payment providers may apply currency-conversion, international transaction or other fees for which Ralia is not responsible.

At the date of these Terms, Ralia is not registered for UAE VAT and does not display a UAE VAT registration number. Prices shown to consumers are the total amount payable to Ralia, excluding bank or currency-conversion charges, unless the checkout clearly states otherwise. If Ralia becomes required to collect a tax in the UAE or another jurisdiction, that tax will be disclosed before payment where legally required.

A one-time payment does not create a subscription. Opale annual plans are twelve-month subscriptions that automatically renew for successive twelve-month periods unless the order states otherwise or the Customer cancels before renewal. Cancellation may be requested at cancel@opaleagency.fr and, where mandatory law applies, through an easily accessible online cancellation function. Cancellation normally takes effect at the end of the current paid period.

Ralia will provide renewal reminders and cancellation information where required by applicable law.

8. Customer cooperation

You must provide timely, accurate and complete information, access, files, approvals and feedback reasonably required to perform the service. Delays or failures caused by missing, inaccurate or late Customer information extend delivery dates and may reduce the achievable scope without creating liability for Ralia.

You are responsible for reviewing deliverables before relying on, publishing or sending them to third parties.

9. Third-party platforms and providers

Ralia may use hosting, website, payment, file-upload, email, messaging, analytics, advertising, artificial-intelligence, scheduling, monitoring and project-management providers. These providers operate under their own terms and may experience outages, restrictions or policy changes.

Ralia is not responsible for an interruption, refusal, suspension, decision or error controlled by an independent third party, except to the extent caused by Ralia’s failure to use reasonable care in selecting or managing the provider.

10. Artificial intelligence

Some services may use generative or analytical AI tools to assist with formatting, drafting, categorisation, research, monitoring, scoring or optimisation. AI outputs may be inaccurate, incomplete, biased, outdated or inconsistent.

Ralia applies human review where stated in the service description, but the Customer remains responsible for checking material facts, names, dates, qualifications, contact details, legal claims and commercial decisions.

Ralia does not use AI to make a final employment, credit, insurance or other legally significant decision about a person on behalf of an independent third party.

11. Consumer withdrawal rights

Where mandatory consumer law grants a cooling-off or withdrawal period, that right applies in accordance with the law that cannot be excluded.

If you request performance to begin before the end of a withdrawal period, you expressly request early performance. If you withdraw after performance has begun, you may be required to pay a proportionate amount for work already performed. Where the service has been fully performed, or personalised digital content has been supplied, the right may be lost only where the legally required express consent and acknowledgment have been obtained.

Withdrawal requests must be sent to the relevant service email and identify the Customer, order, purchase date and service.

12. Cancellations and refunds

Outside mandatory rights or Ralia’s proven material breach:

• completed and supplied personalised deliverables are not refundable
• work already performed is payable
• lack of a hoped-for commercial, professional, recruitment or reputation result is not by itself non-performance
• unused time resulting from the Customer’s failure to cooperate does not automatically extend a fixed service period

A refund may be issued where payment was duplicated, Ralia cannot provide the purchased service, or a materially non-conforming technical deliverable cannot be corrected. Approved refunds are made to the original payment method and remain subject to provider processing times.

13. Chargebacks and payment disputes

You must first contact the relevant support email and give Ralia a reasonable opportunity to investigate. Fraudulent, knowingly false or abusive chargebacks may result in suspension and recovery of costs to the extent permitted by law. Nothing in this section prevents a lawful card dispute or mandatory consumer remedy.

14. Customer content and permissions

You retain ownership of materials you provide. You grant Ralia a limited, non-exclusive, worldwide, royalty-free licence for the contract duration to access, reproduce, adapt, transmit and process those materials solely to provide the service, maintain security, comply with law and handle disputes.

You warrant that the materials are lawful, accurate where relevant, do not infringe rights and may be shared with Ralia and the intended recipients. You must not submit malware, stolen data, confidential employer information, unlawful contact lists, identity documents not requested, or content you are not authorised to disclose.

15. Intellectual property

Ralia retains ownership of its websites, brands, methods, templates, workflows, software, dashboards, databases, strategies, generic know-how, instructions and pre-existing materials.

After full payment, you receive a personal, non-exclusive, non-transferable licence to use the final deliverables for the purpose stated in the order. You may not resell, sublicense, scrape, reverse engineer, reproduce at scale or use Ralia materials to create a competing service unless expressly authorised in writing.

16. Confidentiality

Each party must protect non-public information received through the service and use it only for contract performance. Ralia may disclose information to authorised personnel and providers who need it and are subject to suitable confidentiality duties, or where disclosure is legally required.

17. Prohibited use

You must not use any Ralia service to commit fraud, impersonate a person, fabricate credentials, manipulate reviews, send unlawful marketing, harass others, infringe privacy or intellectual-property rights, bypass access controls, introduce harmful code, obtain unauthorised data, evade platform rules or conduct any unlawful or deceptive activity.

18. Suspension and termination

Ralia may suspend or terminate a service for non-payment, fraud, unlawful use, serious security risk, abuse, false statements, infringement of third-party rights or material breach. Where reasonably possible, Ralia will notify you and allow a cure period. Work performed and non-cancellable third-party costs remain payable, subject to mandatory rights.

19. Disclaimers and limitation of liability

Nothing excludes liability that cannot legally be excluded, including liability for fraud or intentional misconduct where applicable.

To the maximum extent permitted by law, Ralia is not liable for indirect, consequential, speculative or special loss; loss of opportunity, profit, revenue, customers, employment, data or reputation; or acts and omissions of independent brands, employers, platforms, prospects, media, search engines or payment providers.

To the maximum extent permitted by law, Ralia’s aggregate liability arising from a specific paid service is limited to the amount paid for that service during the twelve months before the event giving rise to the claim.

20. Indemnity for business Customers

A business Customer will indemnify Ralia against third-party claims, regulatory costs and reasonable expenses arising from unlawful Customer materials, unlawful marketing instructions, unauthorised contact lists, infringement of rights or the Customer’s products and services, except to the extent caused by Ralia’s own breach or misconduct.

This section does not apply to a consumer where prohibited by law.

21. Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, including major outages, cyberattacks, provider failure, natural disaster, war, civil disturbance, government action, telecommunications failure or serious illness. Payment remains due for work already completed.

22. Complaints

Complaints may be sent to contact@raliasolutions.com or the relevant service email. Include your full name, order email, payment reference, purchase date and a clear description of the issue. Ralia will seek an amicable resolution within a reasonable period.

For French consumer transactions, the Customer may request consumer mediation after first submitting a written complaint to Ralia that has not been resolved. Ralia recommends CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France.

23. Governing law and courts

These Terms are governed by the laws of the United Arab Emirates and, where applicable, the local rules of the Emirate of Abu Dhabi.

Subject to mandatory consumer protections and jurisdiction rules that cannot be waived, disputes are submitted to the competent courts of Abu Dhabi, United Arab Emirates. This choice does not deprive a consumer of mandatory protections available in the consumer’s country of residence where those protections apply.

24. Changes

Ralia may update these Terms for future orders. The version accepted at the time of purchase normally governs that order. Material changes to an ongoing fixed-term service will not reduce the purchased scope without consent unless required by law or necessary for security.

25. General provisions

If a provision is invalid, the remaining provisions remain effective. Failure to enforce a right is not a waiver. You may not transfer the contract without consent; Ralia may transfer it as part of a legitimate restructuring, sale or succession while preserving your rights. Electronic records, acceptance logs and payment confirmations may be used to evidence the contract.

26. Contact

RALIA SOLUTIONS FOR MARKETING OPERATIONS

Baniyas Towers, Al Falah St – Saeed Bin Ahmed Al Otaiba St – Abu Dhabi, United Arab Emirates

Email: contact@raliasolutions.com

Website: https://raliasolutions.com